Resolve IT Requests Without the Queue
An on-premises ITSM platform that resolves support tickets instead of routing them.
Tickets That Resolve Themselves
A service desk is very good at recording problems and very slow at solving them. Every routine request waits in a queue for a person. Sphere changes that: A ticket triggers the right automation for routine requests, while cases that require judgment or approval go to your team. It runs entirely inside your own environment, where regulated organizations need it.
Everything It Does, on Your Premises
01
Automated Resolution
Password resets, access requests, and account provisioning close without anyone picking them up.
02
Platform Integration
A ticket can trigger a bot that works across your core systems, including ones with no API.
03
Full ITSM
Incident, problem, change, and knowledge management, with service delivery workflows your team configures.
04
Rules You Control
Decide exactly which ticket types resolve automatically and which always go to a person.
05
Self-Service Portal
Staff raise requests and track them without emailing the service desk.
Your Service Desk Stops Being the Bottleneck
01
Resolve routine requests faster without waiting for an available agent.
02
Handle more service requests without expanding your workforce.
03
Reduce manual work across all IT operations.
Have Questions? Find Answers.
What is Sphere?
Sphere is an on-premises IT service management (ITSM) system that automates support and operations and runs inside your controlled environment.
Can service requests trigger automations?
Yes. Because Sphere is part of the Digital Sequence ecosystem, you can integrate it with Sequence RPA. That way, a service request can trigger a real automation rather than simply opening another ticket.